Customer identity is where CISO accountability and product authority part ways. You're responsible for the risk; someone else decides the friction, controls the auth flow, and owns the roadmap. And your customers, unlike your workforce, can walk.  That structural tension is the job. CISOs who navigate it effectively do so by knowing which risks they can address directly, which require cross-functional alignment, and which are stalled because no one has claimed them.  This talk covers where CIAM is headed and why the risks are compounding, from authentication gaps your policies can't close, to synthetic identity fraud, to regulatory exposure that IGA and PAM don't cover. Real-world examples are drawn from Mastering Digital Identity: From Risk to Revenue.  You'll leave with a concrete map of your CIAM risk surface, a clear picture of who owns each segment of it, and a prioritized action list.